Pet Owner's Responsibilities
Health Policy/Vet Policy
Entry/Locksmith Policy
Client Return Policy
Continued Service/Payment Policy
Contract Terms and Conditions
Pup's Promises
Privacy Policy
Pet Owner's Responsibilities
HELP US MAKE OUR VISITS AS EASY AS POSSIBLE! WE WANT YOUR PET TO KEEP THEIR NORMAL ROUTINE EVEN WHILE YOU'RE AWAY. FOLLOW THESE FEW SUGGESTIONS TO MAKE YOUR EXPERIENCE WITH PUP ITS ABSOLUTE BEST!
1. Have all food, treats, bowls, and toys in a visible place for your pet sitter. We do not want to have to search through your house to find these!
2. Leave any new instructions written in detail in a visible place near the pet's food. We'll be sure to follow any instruction we might not have covered in our interview.
3. If you would like us to walk your pet, have a leash out. Pup Pet Sitters will not take any pets out of any enclosed area without a leash, even when instructed. Please inform your pet sitter of any holes in a fence, or other ways a pet could get loose from your yard.
4. If medication should be administered, leave instructions as well as the medication out and visible.
5. Have scoop and bags available near litter box.
6. Call us if you have any last minute needs or questions! We would love to discuss these with you so you have peace of mind when leaving your pets with us.
Health Policy/Vet Policy
1. All pets must be current on shots and vaccinations.
2. Pet sitter must know in advance if pet has a history of aggressiveness or biting.
3. If health problems or emergencies should arise, Pup Pet Sitters will attempt to take pet to client's vet of choice. If for any reason this vet is not available, another vet will be contacted and consulted. Any charges incurred by Pup Pet Sitters for the health of the animal will be reimbursed by the client in full at the time of their return.
4. Pup is not liable for injuries to the animal or damage done to the property by the animal during the course of our contracted time as your pet sitter.
5. Client is responsible for bites or exposure to any diseases received from client's pet, which has not been properly and currently vaccinated. It will be client's responsibility to pay all costs and damages incurred to the victim.
6. In the event the animal poses a danger to itself or the Pup pet sitter during the course of Pup's contracted time, Pup is authorized to kennel the animal at the expense of the client.
7. If health problems or emergencies arise, Pup Pet Sitters will contact the client to inform them of the situation in a timely manner.
8. Always have a leash and a carrier available for emergencies.
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Entry/Locksmith Policy
1. If Pup is required to hire a locksmith due to malfunction of lock, the client will reimburse Pup immediately upon their return.
2. If a friend or family member has a key to client's home, Pup can contact that person before calling a locksmith. This must be arranged in advance of the client's departure.
3. Please advise your pet sitter if any other individuals will be at your home while you are away.
4. Pup suggests that during winter months, a neighbor or nearby friend be given a key to client's house in case extreme weather conditions do not permit your pet sitter to travel.
5. The contract signed by the client and Pup representative at the initial interview will be valid for all future service requests. This offers the client the convenience of not booking a consultation interview before each job. The original signed contract permits any Pup representative to enter designated premises at scheduled times without additional signed contract or written authorization.
Client Return Policy
1. Upon early or scheduled return, client must notify Pup immediately to avoid being charged for additional visits. We want to ensure all pets are cared for, in the event that the client would remain out of town longer than scheduled, for any reason.
2. If a client is due to return home and Pup has not been notified of their arrival, Pup will attempt to contact the client before an additional visit is made. If Pup has not been able to verify that the client has returned home before the next typical (unscheduled) visit time, Pup will make another visit to the clients home to check on pets. Client will submit payment for any unscheduled, additional visits immediately upon return.
3. The regular visit fee will be incurred as well as an extra $5 charge to all visits under these conditions.
Continued Service/Payment Policy
1. The client authorizes that the original signed contract by both the client and the pup representative will be valid approval for future services of any purpose.
2. Authorization of the original contract permits pup to accept telephone reservations for service and enter premises without additional signed contract or written authorization. In the event of future scheduled services, fees will be determined on a per job basis by verbal agreement.
3. Payment required in advance. All payment must be received by pet sitter in full at the time of the initial interview or should be left for the pet sitter no later than the first scheduled visit.
4. Any additional charge incurred during the visits will be paid by the client immediately upon return.
5. Checks and cash only please. No credit cards accepted.
Contract Terms and Conditions
1. Payment is required in advance. Upon return, client agrees to notify Pup Pet Sitters immediately to avoid being charged for additional visits. If Pup is not contacted by 12pm for AM returns or 7pm for afternoon returns and sitter has to make an extra, non scheduled visit, there will be an extra $10 fee. Pup will issue a refund for an early return if we receive notice before the visit is made.
2. Pup Pet Sitters advises that independent contractors are used for pet sitting. It is understood that contractors are not direct employees of Pup Pet Sitters. Pup Pet Sitters and independent contractors, referred to as Pup, are authorized to carry out services as specified in this contract.
3. PUP’S LIABILITY FOR THE ACTS OF THE INDEPENDENT CONTRACTORS IS LIMITED TO THE RECOVERY AGAINST THE BOND.
4. PUP’S LIABILITY IS LIMITED TO THE RECOVERY AGAINST THE LIABLITY INSURANCE.
5. Pup is authorized to seek emergency veterinary care and is hereby released from ALL liabilities involved in the transporting, treatment, or expense related to such an emergency. Expenses incurred by Pup in carrying out this emergency service will be reimbursed by client.
6. Pup agrees to provide the pet care as stated in this contract in a timely, caring, and dependable manner. However, due to the nature of this service, Pup is not liable for injuries to the animal or damage done to the property by the animal during the course of this contract.
7. Client is responsible for having current shots for all pets. It will be the Client’s responsibility to pay all costs and damages incurred from any bites or exposure to any diseases received from Client’s pet. In the event the animal poses a danger to the Pup representative during the course of this contract, Pup is authorized to kennel the animal at the expense of the Client.
8. Client is responsible for prompt payment of fees. A $25.00 fee will be charged for returned checks. If it is necessary to initiate collection proceedings on the account, Client will be responsible for attorney’s fees and cost of collection.
9. Pup is relieved of ALL liability if Client has friends or family coming into the home to share the care of the pets.
10. Pup is relieved of ALL liability if Client either leaves a key hidden, for the sitter to pick up or, requires the sitter to hide the key at the end of the job. Pup is relieved of ALL liability if Client gives a key to the sitter to keep in their possession. Pup’s responsibility is limited only to the keys kept locked up at the office.
11. Verbal agreements between Pup and the client can be altered ONLY by the client who signed the contract and his/her spouse. Adult children, other relatives, friends or Independent Contractors do not have the authority to change dates, or cancel jobs.
12. Fees are subject to change at any time. Payment required in advance of service. Sorry, no credit or debit cards accepted at this time.
13. This contract authorizes any future requests for service, by phone or online, provided by Pup Pet Sitters.
Pup’s Promises
1. To provide loving and caring pet care in your home, in a timely and dependable manner.
2. To do our best to make the pets comfortable and stress free while their owner is away.
3. To seek immediate help if your pet is suffering from any health issues needing attention.
4. To allow only insured and bonded pet sitters into your home.
5. To follow the specifications of the owner regarding times visited, meals, exercise and daily routines of their pet, as agreed upon prior to service.
6. To make every effort to use the same sitter with your pet to bring a feeling of consistency and familiarity.
7. To make every effort to ensure the client meets the pet sitter who will be caring for their pets, if she is not their regular sitter.
Privacy Policy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Pup Pet Sitters, LLC website. On some pages, you can place an order requesting pet sitting services. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order for service only to complete that order. We do not share this information with outside parties.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We never use, share or sell the personally identifiable information provided to us online.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (806) 236-9830 or send us an email at contact@pupsit.net.
